TERMS & CONDITIONS

The Important Legal Stuff You Need to Know

PLEASE READ THIS ENTIRE AGREEMENT CAREFULLY BECAUSE THESE ARE THE POLICIES, TERMS & CONDITIONS GOVERNING YOUR USE THIS WEBSITE AND OUR SERVICES.

CORPORATE DECLARATION

TheSignChef.com, Inc. is the legal name of the sign company operating TheSignChef.com website - based in the United States of America.

The same Policies, Terms & Conditions apply equally to the other websites operated by TheSignChef.com, Inc. which include:

  • SignsUS.com
  • SignsRus.com
  • BestBuySigns.com

Credit card statements will reflect charges from TheSignChef.com.

AGREEMENT – Terms of Use

Please carefully read the Terms of Use Agreement below which governs your use of, and access to, the websites operated by TheSignChef.com, Inc. (hereinafter referred to as “TheSignChef.com" or “TSC").

BY ACCESSING OR UTILIZING THIS WEBSITE IN ANY MANNER, OR USING THE SERVICES OF THESIGNCHEF.COM, YOU HEREBY ACKNOWLEDGE AND AGREE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT IN IT'S ENTIRETY, AND THAT YOU ACCEPT AND AGREE TO BE LEGALLY BOUND BY THIS AGREEEMENT.

THIS AGREEMENT MAY BE AMENDED OR SUPPLEMENTED FROM TIME TO TIME, BY THESIGNCHEF.COM. THEREFORE, YOU ARE RESPONSIBLE FOR REVIEWING THIS AGREEMENT EACH TIME YOU USE OR ACCESS THESIGNCHEF.COM WEBSITE AND/OR PURCHASE PRODUCTS & SERVICES.

THE PRIVACY POLICY AND OTHER TERMS ARE HEREBY INCORPORATED INTO AND MADE A PART OF THIS AGREEMENT BY THIS REFERENCE.

IF YOU DO NOT ACCEPT THIS AGREEMENT, YOU ARE NOT AUTHORIZED TO ACCESS THESIGNCHEF.COM WEBSITE OR SERVICES.

PRIVACY POLICY

TheSignChef.com is committed to respecting and protecting your absolute right to privacy. We will not rent, sell or otherwise disseminate your email address or other personal information. TheSignChef.com utilizes customer information for the sole purpose of processing your order or contacting you, if necessary.

Any information received by us is held with the utmost care and security. This website uses a secure server (SSL) to encrypt all of your personal information. None of the information stored on the secured server is accessible to third parties.

TheSignChef.com does offer the option of receiving special promotions and offers via e-mail when you set up your account. You may at any time contact support@thesignchef.com or 800.899.6272 to cancel this service. If you do not wish for your information to be processed online, you do have the option of placing an order over the phone by calling 800.899.6272.


WARRANTIES, GUARANTEES & POLICIES.

Design Satisfaction Guaranteed on Commercial Signs, Banners & Letters by
    TheSignChef.com.

Total Design Satisfaction Guaranteed.

You will be delighted with your final design, or Your Money Back.

Before production ever begins, our design process protects the interests of your organization by making sure the final layout meets your exact needs & expectations. This straightforward process ensures your complete satisfaction, start to finish.

As soon as your order is placed, our first goal is to create a design that matches your vision, personal preferences and brand requirements.

The initial layout will be generated and emailed to you by our Art Department, at no cost. When you receive it, we would love to hear from you! We will gladly refine your layout and colors, as needed.

There is no charge for the initial layout, or for any changes you want made because your satisfaction is our top priority. When you approve the final design, your order will go to production, fulfilling our 100% Design Satisfaction Guarantee.

If our Graphic Design Team is unable to meet your needs for any reason, please contact us for a full, prompt and courteous refund.

SignMagic™ Online Sign Design Center
All users of the SignMagic™ Online Sign Design Center understand and agree that the designs and layouts created in SignMagic, MUST BE REVIEWED AND APPROVED BY OUR CLIENTS, PRIOR TO PRODUCTION.

This final approval process ensures product quality and accuracy.

TheSignChef's Lifetime Sign Guarantee on Gemini Brand, Customized Three Dimensional Letters, Logos & Plaques.

A True Lifetime Replacement Guarantee.

Gemini's Lifetime Replacement Warranty transfers automatically.

As a strategic manufacturing partner, Gemini is an elite, world-class organization. The quality of the specialty products they produce for our Clients, is unmatched in the sign industry. And so is their Lifetime Replacement Warranty, which automatically passes to you.

Gemini will refinish or replace - at no cost to you - any of their exterior rated sign products including letters, logos or plaques.If one breaks, fades, or otherwise fails, please contact us so we can make it right.

We're confident in offering this Lifetime Guarantee because the materials and coatings have been tested for prolonged exposure to salt, moisture, vibration, heat and UV.

Workmanship Guaranteed on all Outdoor Signage at TheSignChef.com.

Professional Workmanship Guaranteed.

Workmanship & materials are warrantied against product defects.

Our signmakers are highly experienced craftsmen - materials are carefully selected.

In the unlikely event you receive a product that is defective in workmanship though, that product will be refinished or replaced under our Warranty, at no cost.

TheSignChef.com Guarantees Accuracy on all Sign Orders.

Order Accuracy Guaranteed.

Order Specifications are Guaranteed to be 100% Accurate.

If you ever receive any products that are different in specifications from what you ordered, we will replace that product free of charge.

*** SIZE EXCEPTION ***
All sign products are produced for optimal yield, to reduce waste and achieve the best overall value for our clients.
Accordingly, the final sizes and measurements of your order will vary up to ½" (one-half inch).

Before production begins - if your order requires an exact size - it is your responsibility to inform us.

Signage produced within this ½" range serves the interests of our Clients - and our planet - by minimizing waste.

As a result, your investment goes further because material usage is maximized.

TheSignChef's Extended Twelve Month Warranty on Custom Business Signs.

Extended 12-Month Warranty.

Warranty Information & Exceptions.

Our extended 12-month warranty begins when your order is received.

We reserve the right to satisfy warranty conditions by determining the root cause of any malfunctions and replacing products without refunding or crediting customer accounts. TheSignChef.com may also make discretionary decisions for damages that are beyond its control. These damages may include vandelism, improper installation, environmental damage, acts of God, or other damages that occur after the receipt of the product.

At TheSignChef.com we also apply durability ratings to some products. These ratings are based on 33 years of testing and customer approval; however, they are not warranties of any kind. Durability ratings are not connected in any way to the 12-month warranty above. As a customer, by reading this, understand and fully agree to the warranty conditions provided here as well as all other terms and conditions.

EXCEPTIONS
Certain low-cost sign materials are considered to be short-term outdoor products.

Therefore, absolutely NO WARRANTY is provided for:

  1. Coroplast, Corrugated Plastic Signs
  2. Vinyl Banners, or
  3. PVC Plastic Signs (when used outdoors).

These materials were NEVER designed or engineered for extended, long-term use outside. Knowing this, you can make an informed decision to buy and use at your own discretion and risk.

Secure Online Sign Shop at TheSignChef.com.

Secure, Online Credit Card Transactions.

Security verified independently by Authorize.net & SecureTrust.

We have numerous security measures in place to prevent the misuse, alteration or loss of any information. Some of these measures include 256-bit data encryption, password protection and the use of offline databases to keep information secure.

In addition to our in-house security efforts, there are additional protections in place by your own credit card company, that makes online shopping secure.

Replacement Guarantee on Vinyl Letters, Decals & Graphics at TheSignChef.com

Goof-Proof Replacement Guarantee.

Optional upgrade for vinyl letters, decals and graphics.

If you have never applied vinyl letters or logos before, the process can seem intimidating at first. Using our VinylMagic Application Kit though, you'll be able to apply vinyl lettering just like a professional. It's the same kit we use when we apply vinyl.

Our Goof-Proof Replacement Guarantee is an optional upgrade - an additional 30% of the total cost. If you do happen to mess up when you first apply the vinyl, we will send you the replacement letters or logos you need - shipping included.

Replacement vinyl letters and logos must be ordered within 45 days of receiving original letter sand logos. Goof-Proof Replacement Guarantee does not include perforated window graphics applied to vehicle windows

ELECTRONIC SIGNATURES & SUBMISSIONS

You acknowledge that your use of this website and electronic submissions constitute your agreement and intent to be bound by this agreement into which you thereby enter.

Pursuant to any applicable statutes, ordinances or other laws, including without limitation, the Electronic Signature in Global and National Commerce Act, P.L. 106-229 (the "E-Sign Act") or other similar statutes, you hereby agree to the use of electronic signatures, documents, contracts, proof approvals, email correspondence and electronic delivery of notices, policies and records of transactions initiated or completed through TheSignChef.com.

DUE DILIGENCE

The content published on TheSignChef.com website has been carefully developed - in good faith - to be an authoritative resource of information.

The website, materials, publications, definitions, documents, videos or any other reference, may contain technical inaccuracies, omissions and/or typographical errors. TheSignChef.com provides this website on an “as-is" basis. Users of this website assume all risks concerning the suitability and accuracy of the information provided.

WE URGE YOU TO PERFORM YOUR OWN DUE DILIGENCE, TO ENSURE ACCURACY IN ALL TRANSACTIONS.

TheSignChef.com provides no warranty for the information contained in this website, either expressed or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose.

AS THE USER OF THIS WEBSITE, YOU HEREBY ACKNOWLEDGE AND AGREE THAT IT IS YOUR SOLE RESPONSIBILITY TO MAKE SURE THAT YOUR ORDER MEETS YOUR NEEDS AND REQUIREMENTS. PERFORMING YOUR OWN DUE DILIGENCE IS YOUR RESPONSIBILITY. FOR EXAMPLE, VERIFY ALL MEASUREMENTS AND CHECK THE SPELLING ON ALL DESIGNS, BEFORE FINAL APPROVAL.

We are here to assist you with our industry knowledge, insights and experience,to help you make fully informed decisions. But the FINAL selections and design decisions are yours. Accordingly, TheSignChef.com cannot and does not accept responsibility for the final decisions made by others. It is your responsibility to make sure your final selections match your unique, individual requirements and needs

We produce customized, made-to-order products designed to match the unique needs of our clients. AS A RESULT, THESIGNCHEF.COM IS UNABLE TO ACCEPT RETURNS BECAUSE MADE-TO-ORDER PRODUCTS CANNOT BE PLACED INTO INVENTORY FOR RESALE

ALL SALES ARE FINAL. There are no refunds for custom manufactured products. Customers hereby waive all rights to reverse credit card charges or stop payment on a check for any and all orders.


ADULT USE ONLY

TheSignChef.com website and services are not intended for use by minors. If you are under 18 years of age, you may not access or utilize this website.


QUALITY CONTROL

TheSignChef.com executes an internal quality control process before sign production starts. As part of that process, the Art Department spell checks every order. However, TheSignChef.com cannot take responsibility for typographical errors and/or improper grammar. It is ultimately the customers' responsibility to review the final design and alert TheSignChef.com of any inaccuracies


LIMITATION OF LIABILITY

In no event shall TheSignChef.com be liable for any damages of any kind arising from the use of this website including, but not limited to: compensatory, special, indirect, incidental, punitive and/or consequential damages. TheSignChef.com explicitly disclaims any responsibility for the accuracy, content or availability of information found on websites that link to, or from, this website, by third parties, not associated with TheSignChef.com


12-MONTH WARRANTY

We at TheSignChef.com want you to be happy with your purchase. That's why we have a 12-month warranty that begins when your purchase is shipped. This is our way to ensure you never have to deal with defective products or poor craftsmanship. As part of the warranty, TheSignChef.com may satisfy warranty conditions by determining the cause of malfunction and replacing products without refunding or crediting customer accounts. All products that are replaced by TheSignChef.com are also under our 12-month warranty. TheSignChef.com may also make discretionary decisions for damages that are beyond its control. These damages may include improper installation, environmental damage, acts of God, or other damages that occur after the receipt of the product.

At TheSignChef.com we also apply durability ratings to some products. These ratings are based on 30 years of testing and customer approval however they are not warranties of any kind. Durability ratings are not connected in any way to the 12-month warranty above. As a customer, by reading this, you understand and fully agree to the warranty conditions provided here as well as all other terms and conditions.


EXCEPTIONS

Certain low-cost sign materials are considered to be short-term products, for outdoor use. Therefore, absolutely NO WARRANTY is provided for the following materials:

  • Coroplast-Corrugated Plastic Signs
  • Vinyl Banners
  • PVC Rigid Plastic Signs (when used outdoors), or
  • Magnetic Vehicle Signs.

These materials are not engineered for extended outdoor usage. Use at your own discretion and risk.


MAGNETIC SIGN WARNING

For automotive applications, TheSignChef.com recommends removable vinyl graphics and decals instead of magnetic signs. However, magnetic signs are still the only signs that can be removed and reused repeatedly on vehicles. Therefore, should you need magnetic signs, you agree to hold TheSignChef.com harmless from any damage by assuming the liability or risks associated with the use of this product.

Follow these GUIDELINES to help protect and preserve your vehicle's finish from scratches and surface rust. TheSignChef.com is not responsible for any replacements, refunds or paint damage of any kind related to the use of magnetic signs placed on vehicles or any other metal surfaces


FINAL SIZES & MEASUREMENTS FOR OPTIMAL YIELD

The final sizes and measurements of your order are subject to tolerances, plus or minus, of up to ½" (one-half inch)

If your order requires an exact size, you must inform Customer Service.

Signage produced within this ½" range serves the interests of the customer by optimizing the yield of raw materials. By optimizing the yield of materials, prices are reduced because waste is dramatically lower.


QUALITY CONTROL

TheSignChef.com executes an internal quality control process before sign production starts. As part of that process, the Art Department spell checks every order. However, TheSignChef.com cannot take responsibility for typographical errors and/or improper grammar. It is ultimately the customer's responsibility to review the final design and alert TheSignChef.com of any inaccuracies.


COLORS

All users of SignMagic™ agree that the colors displayed on screen and used for designing signs are for illustration purposes only, will vary in appearance and shades, and are clearly not the actual final colors. If the shade of a particular color is critically important, TheSignChef.com can ship you a color chart so you can see the actual final color that will be used for your sign. For special orders, TheSignChef.com can come very close to matching hundreds of Pantone Matching System (PMS) colors. Please call Customer Service at 800.899.6272 for assistance.

All users of SignMagic™ agree and accept that designing and purchasing any product using any online color chart related to TheSignChef.com's services will look somewhat different than the actual final product since colors specified in the software will vary in appearance and shade due to monitor display settings and material (vinyl, paint, wood, aluminum, etc.).

In a casewhere the customer orders and receives a sign and the color is completely different from what they ordered (example: red instead of blue, not just a different shade of blue), the customer may, of course, request a corrected sign.


SHIPPING DAMAGE AND CLAIMS

In the unlikely event that your sign is damaged upon arrival, TheSignChef.com will file an insurance claim for you. You must document the damage in writing to the carrier's driver. Failure to document damage with the carrier will result in your claim being denied.


RETURN POLICY

Due to the custom nature of signs and the fact that TheSignChef.com cannot place custom, made-to-order products back into inventory for resale. TheSignChef.com is unable to offer any refunds or credits for any products produced or shipped. You agree that all sales are final. It is entirely your responsibility, as the customer, to determine the applicability and/or fitness of any purchases made


CANCELLATION POLICY

Upon your written request, TheSignChef.com will use reasonable efforts to cancel or change your order prior to production

If an order is canceled before sign production begins, a cancellation fee up to $150 will be incurred. Any canceled orders are subject to a credit card processing fee up to 6%. Time allocated for proofs and artwork generated by TheSignChef.com's graphic designer will be charged at a standard hourly rate and is non-refundable. An order cannot be canceled if sign production has begun. However, at your written request, TheSignChef.com can prevent shipment. You will be charged for the full amount of the order, minus shipping.

If an order is changed prior to production, additional charges including, but not limited to, artwork, quantity and shipping may apply. If an order is canceled before artwork and/or sign production starts, a cancellation fee of $50 will be incurred plus any related artwork and proofing charges at the rate of $145per hour.

Funds held after 90 days can only be used as store credit and are not eligible for a refund. Store credits expire after twelve (12) months. There are no cash refunds beyond 90 days.

Coupons have no cash value.


INTELLECTUAL PROPERTY RIGHTS

TheSignChef.com believes strongly in protecting intellectual property rights online. TheSignChef.com's online store welcomes users to buy signs and related products; its SignMagic™ software enables users to design signs. When users of these services sign-up, they agree not to infringe on corporate logos, trademarks, trade names, service marks or copyrights owned or claimed by another. In addition, each time a user uploads a design to TheSignChef.com's website, they are agreeing that no copyrighted material may be placed on the website by anyone without the permission of the copyright owner or persons authorized by the copyright owner to grant permission. The user takes full responsibility for any violations. TheSignChef.com reserves the right to refuse to accept orders from customers believed to have infringed or violated the intellectual property rights of others.

From time to time, users may violate this agreement without TheSignChef.com's knowledge. However, TheSignChef.com works diligently to prevent such violations. Customer Service audits designs daily and will cancel any order deemed to be in violation of this agreement

If you believe your intellectual property has been violated, please contact Customer Service right away with the subject or object of the violation. TheSignChef.com will promptly act to address such violations.


OFFENSIVE or DEMEANING MATERIALS

You agree not to use TheSignChef.com's services to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another's privacy or hateful; racially, ethnically or otherwise objectionable; or infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party. The content of TheSignChef.com and related services are intended forprofessional business use and other related uses. TheSignChef.com recognizes that the definition of "offensive" and "demeaning" will vary. Therefore, TheSignChef.com reserves the right to refuse any order it deems to be offensive or demeaning. This policyis meant to curtail abuses within the SignMagic™ Online Sign Design Center software. It is TheSignChef.com's sole discretion to reject any order it considers libelous, defamatory, obscene or profane (according to standards established by the FCC); portraying irresponsible use of alcohol or other substances; advocating persecution based on gender, age, race, disability or national origin; containing explicit sexual content; or is otherwise inappropriate for TheSignChef.com production. Designs that do not meet this policy will be removed and/or orders canceled. Most notably, TheSignChef.com will not print obscene words or "pornographic" images. Nude images considered to be a form of "art", at the sole discretion of TheSignChef.com, may be acceptable. TheSignChef.com will cancel orders and not be responsible for design commissions that violate the intent of these statements.


GENERAL

Section titles are for convenience only and have no legal or contractual effect.

You agree that no agency relationship, joint venture or partnership exists between you and TheSignChef.com as a result of this agreement or use of this website.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement (and any other guarantees, terms and conditions referenced herein) constitutes the entire agreement between you and TheSignChef.com with respect to this website and supersedes all prior or contemporaneous communications and proposals whether electronic, oral or written between you and TheSignChef.com with respect to the website.

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon, or relating to, this agreement to the same extent and are subject to the same conditions as other business documents and records originally generated and maintained in printed form.

TheSignChef.com reserves the right to limit quantities of items purchased by each customer. TheSignChef.com also reserves the right to refuse or cancel orders. In the event a product is discontinuedor an order is refused or canceled, the customer will be entitled to a full refund. These guarantees, terms and conditions are subject to change at any time without notice because this information is readily accessible via an Internet connection 24 hours a day, 365 days a year.

Due to the custom nature of our products and the time involved to produce and ship orders, there is a $175 total order minimum.


INDEMNITY

By using this website, you agree to indemnify, defend and hold TheSignChef.com harmless from and against any and all liability, claims, costs and expenses alleging or resulting from your use of the website in violation or breach of this agreement. By submitting an order to TheSignChef.com, you agree to defend, indemnify and hold us harmless from and against any and all liability, claims, costs and expenses (including reasonable legal fees and expenses) in any action by any third party claiming that you infringed such third party's intellectual property rights. All content on this website including, but not limited to, the arrangement and assembly of the website, text, graphics, logos, button icons, images and software (collectively "content") is protected by Federal Copyright Law and may not be used without the express permission of TheSignChef.com. This website and its content may be used only to design and order products from TheSignChef.com or its authorized dealers. Any other use including, but not limited to, reproduction, modification, distribution, redistribution, publication or republication of any or all of the content on this website is strictly prohibited. The content, this website or any portion of this website may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any purpose, commercial or otherwise, that is not expressly permitted by TheSignChef.com in writing.


PERSONAL USE LIMITATION

This website is for your private use only. The content and software on this website may only be used as a shopping resource. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content, information, software, products or services obtained from this website.


SALES TAXES and DUTIES

TheSignChef.com shall automatically charge and withhold the applicable sales tax for orders from the State of South Carolina. Customers from any other state or country shall be solely responsible for all other taxes, use tax, duties and related charges applicable in their jurisdiction.


JURISDICTION and VENUE

TheSignChef.com controls this website from its office in North Charleston, South Carolina within the United States. By using this website, you agree that any legal action brought against TheSignChef.com shall be governed by the laws of the State of South Carolina without regard to its conflict of laws principles. By using this website, you agree that the sole jurisdiction and venue for any litigation arising from your use of this website shall be an appropriate United States federalor South Carolina state court located in Charleston County, South Carolina, United States. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions including, withoutlimitation, this paragraph.


WE RESERVE THE RIGHT TO REVISE THIS AGREEMENT

We reserve the right to update, revise, supplement and to otherwise modify this Agreement, at any time and from time to time, and to define or provide new or additional policies, terms or conditions regarding your use of TheSignChef.com's website and services, with or without prior notice, and for any reason. Such updates will be effective immediately and incorporated into this Agreement upon our publishing them on TheSignChef.com. You acknowledge and agree that your continued use of this website will be deemed to conclusively indicate your acceptance of any and all such Revised Terms. All Revised Terms are incorporated into, and made a part of, this Agreement by this reference.


TERMINATION

These terms and conditions are effective until terminated by either party. If you no longer agree to be bound by these terms and conditions, you must cease use of this website. If at any time after such termination you return to the website, your reuse of the website will constitute a re-acceptance of the agreement. You agree that TheSignChef.com shall not be liable to you or any third party for any termination of your access to the website.


GDPR (General Data Protection Regulation)

ATTENTION: EUROPEAN CITIZENS, RESIDENTS OR ANY OTHER ENTITY SUBJECT TO THE EUROPEAN GENERAL DATA PROTECTION REGULATION (EU GDPR).

AS A RESULT OF THE FINANCIAL LIABILITY CREATED BY THE EUROPEAN GENERAL DATA PROTECTION REGULATION (EU GDPR), IF YOU ARE A EUROPEAN CITIZEN, RESIDENT OR ANY OTHER ENTITY COVERED BY THIS REGULATION, YOU HEREBY EXPRESSLY AGREE NOT TO READ ANY INFORMATION OR UTILIZE THIS WEBSITE IN ANY MANNER.

FURTHERMORE, YOU AGREE NOT TO PROVIDE ANY PERSONAL INFORMATION IN ANY WAY INCLUDING WEBSITE FORMS, QUOTE REQUEST FORMS, DESIGN REQUEST FORMS, LIVE CHAT, EMAIL, TELEPHONE, MAIL, COURIERS, HAND DELIVERIES, PONY EXPRESS OR THROUGH ANY SOCIAL MEDIA CHANNELS. YOU ALSO AGREE NOT TO MAKE ANY PURCHASES, EVER, OF ANY KIND FROM THESIGNCHEF.COM, INC., DUE TO THE CONSTRAINTS IMPOSED BY THE GDPR PRIVACY REQUIREMENTS.