Before production ever begins, our design process protects the interests of your organization by making sure the final layout meets your exact needs & expectations. This straightforward process ensures your complete satisfaction, start to finish.
As soon as your order is placed, our first goal is to create a design that matches your vision, personal preferences and brand requirements.
The initial layout will be generated and emailed to you by our Art Department, at no cost. When you receive it, we would love to hear from you! We will gladly refine your layout and colors, as needed.
There is no charge for the initial layout, or for any changes you want made because your satisfaction is our top priority. When you approve the final tdesign, your order will go to production, fulfilling our 100% Design Satisfaction Guarantee.
If our Graphic Design Team is unable to meet your needs for any reason, please contact us for a full, prompt and courteous refund.
As a strategic manufacturing partner, Gemini is an elite, world-class organization. The quality of the specialty products they produce for our Clients, is unmatched in the sign industry. And so is their Lifetime Replacement Warranty, which automatically passes to you.
Gemini will refinish or replace any of their exterior rated sign products including letters, logos or plaques. If one breaks, fades, or otherwise fails, please contact us for a free replacement. Packaging and shipping costs will apply.
We’re confident in offering this Lifetime Guarantee because the materials and coatings have been tested for prolonged exposure to salt, moisture, vibration, heat and UV.
Our sign makers are highly experienced craftsmen - materials are carefully selected.
In the unlikely event you receive a product that is defective in workmanship though, that product will be refinished or replaced under our Warranty. Packaging and shipping costs will apply.
If you ever receive any products that are different in specifications from what you ordered, we will replace that product free of charge.
*** SIZE EXCEPTION ***
All sign products are produced for optimal yield, to reduce waste and achieve the best overall value for our clients. Accordingly, the final sizes and measurements of your order will vary up to ½” (one-half inch).
Before production begins - if your order requires an exact size - it is your responsibility to inform us.
Signage produced within this ½” range serves the interests of our Clients - and our planet - by minimizing waste.
As a result, your investment goes further because material usage is maximized.
Our extended 12-month warranty begins when your order is received.
We reserve the right to satisfy warranty conditions by determining the root cause of any malfunctions and replacing products without refunding or crediting customer accounts. TheSignChef.com may also make discretionary decisions for damages that are beyond its control. These damages may include vandelism, improper installation, environmental damage, acts of God, or other damages that occur after the receipt of the product. Packaging and shipping costs will apply.
At TheSignChef.com we also apply durability ratings to some products. These ratings are based on 33 years of testing and customer approval; however, they are not warranties of any kind. Durability ratings are not connected in any way to the 12-month warranty above. As a customer, by reading this, understand and fully agree to the warranty conditions provided here as well as all other terms and conditions.
Certain low-cost sign materials are considered to be short-term outdoor products.
Therefore, absolutely NO WARRANTY is provided for:
These materials were NEVER designed or engineered for extended, long-term use outside. Knowing this, you can make an informed decision to buy and use at your own discretion and risk.
We have numerous security measures in place to prevent the misuse, alteration or loss of any information. Some of these measures include 256-bit data encryption, password protection and the use of offline databases to keep information secure.
In addition to our in-house security efforts, there are additional protections in place by your own credit card company, that makes online shopping secure.
If you have never applied vinyl letters or logos before, the process can seem intimidating at first. Using our VinylMagic Application Kit though, you’ll be able to apply vinyl lettering just like a professional. It's the same kit we use when we apply vinyl.
Our Goof-Proof Replacement Guarantee is an optional upgrade - an additional 30% of the total cost. If you do happen to mess up when you first apply the vinyl, we will send you the replacement letters or logos you need - shipping included.