Terms and Conditions

Please read all of the corporate Guarantees, Terms and Conditions before using this website.

By accessing and using this website in any way including, but not limited to, browsing the website; using any information, content or services; downloading any materials; and/or placing an order for products or services, you agree to and are bound by these guarantees, terms and conditions.

If you do not agree to the guarantees, terms and conditions contained herein, please do not use this website in any manner.

If you do agree to the guarantees, terms and conditions contained herein, you expressly agree that use of this website is at your own risk. TheSignChef.com, Inc. (hereinafter referred to as “TheSignChef.com”) provides this website on an “as is” basis. In no event shall TheSignChef.com be liable for any damages of any kind arising from the use of this website including, but not limited to: compensatory, special, indirect, incidental, punitive and/or consequential damages. TheSignChef.com explicitly disclaims any responsibility for the accuracy, content or availability of information found on websites that link to, or from, this website by third parties not associated with TheSignChef.com.

Purchasing from this website indicates that you agree and accept these guarantees, terms and conditions without modification.

100% DESIGN SATISFACTION GUARANTEED OR YOUR MONEY BACK

CertificateAvailable only at TheSignChef.com, the Art Department is at your service to create original layouts for your new signage at no charge.

This service has been specifically designed to protect and preserve the integrity of your brand by providing you with the opportunity to approve every aspect of your final design prior to production. Should you need any changes made to your layout, TheSignChef.com will be happy to provide those changes for your approval before your order is released to production. This straightforward process ensures your complete satisfaction, start to finish.

There is absolutely no charge for changes made to your layout, no matter how many changes you request.

In the unlikely event TheSignChef.com is unable to meet your layout preferences for any reason, please email Customer Service at service@thesignchef.com for a full refund.

100% WORKMANSHIP GUARANTEED

Workmanship

TheSignChef.com stands behind its work with a 100% Workmanship Guarantee. If you ever receive a product that is defective in workmanship or different in specifications from what you ordered, TheSignChef.com will replace that product free of charge and pay for shipping.

Please note the exception below titled “FINAL SIZE & MEASUREMENTS FOR OPTIMAL YIELD.”

 

 

GOOF-PROOF REPLACEMENT GUARANTEE

Goof-Proof

Ask Customer Service about this optional upgrade for vinyl letters, decals and graphics.

If you’ve never applied vinyl letters or logos before, the process can seem intimidating at first. You don’t want to “mess up and get the letters or logos crooked. Or even worse, botch the job so badly you have to buy another set and start all over again.

Fortunately, the vinyl letters and logos you order from The SignChef.com are “goof-proof.”* With our Vinyl Magic Application Kit, you’ll be able to apply your vinyl letters and logos like a professional -- the first time, every time.

Our Goof-Proof Replacement Guarantee is an optional upgrade (an additional 25% of your total cost) with any order. If you do happen to mess up during application, we will send you replacement letters and logos. We’ll even pay for shipping.

“BAKER’S DOZEN” 13-MONTH WARRANTY

TheSignChef.com, and its subsidiary companies, provides a “baker’s dozen” 13-month warranty starting from the date of product shipment. As a company that stands behind its workmanship and products, TheSignChef.com reserves the right to determine the cause of the malfunction, offer solutions and reproduce any defective product without refunding or crediting a customer’s account. TheSignChef.com reserves the right to make discretionary decisions regarding warranty situations that were beyond its control due to improper installation, damages after receipt of product, environmental conditions and acts of God. All products that are replaced under warranty will include an additional 13-month warranty from date of shipment. TheSignChef.com’s durability rating systems are based on over 30 years of testing, and are the best-suggested averages from actual test results. By no means does the durability rating reflect a warranty of any kind in addition to the initial “baker’s dozen” warranty explained above. As a customer, you understand, and fully agree, to the warranty provided as well as all other terms and conditions.

FINAL SIZES & MEASUREMENTS FOR OPTIMAL YIELD

The final sizes and measurements of your order are subject to tolerances, plus or minus, of up to ½” (one-half inch).

If your order requires an exact size, you must inform Customer Service.

Signage produced within this ½” range serves the interests of the customer by optimizing the yield of raw materials. By optimizing the yield of materials, prices are reduced because waste is dramatically lower.

QUALITY CONTROL

TheSignChef.com executes an internal quality control process before sign production starts. As part of that process, the Art Department spell checks every order. However, TheSignChef.com cannot take responsibility for typographical errors and/or improper grammar. It is ultimately the customer’s responsibility to review the final design and alert TheSignChef.com of any inaccuracies.

SIGN INSURANCE AUTOMATICALLY INCLUDED

In the unlikely event that your sign is damaged upon arrival, TheSignChef.com will file an insurance claim for you. You must document the damage in writing to the carrier’s driver. Failure to document damage with the carrier will result in your claim being denied.

MAGNETIC SIGN WARNING

TheSignChef.com’s ScratchGuard™ magnetic signs come with a highly durable, micro-thin protective film designed to preserve your vehicle’s finish from scratches and surface rust as long as these guidelines are followed. For automotive applications, TheSignChef.com recommends removable vinyl graphics and decals instead of magnetic signs.    However, magnetic signs are still the only signs that can be removed and reused repeatedly on vehicles. Therefore, should you need magnetic signs, you agree to hold TheSignChef.com harmless from any damage by assuming the liability or risks associated with the use of this product.

TheSignChef.com is not responsible for any replacements, refunds or paint damage of any kind related to the use of this product on vehicles.

CORPORATE DECLARATION

TheSignChef.com, Inc. is the legal corporate name of TheSignChef.com’s group of sign companies including:

  • SignsUS.com

  • SignsRus.com

  • BestBuySigns.com

Credit card statements will reflect charges from TheSignChef.com.

DISCLAIMER

Except as expressly provided otherwise, users of this website assume all risks concerning the suitability and accuracy of the information within the website, materials, publications, documents or any other reference. Policy information is subject to change at any time without notice.

The website, materials, publications, documents or any other reference may contain technical inaccuracies or typographical errors. TheSignChef.com assumes no responsibility and disclaims all liability for any such inaccuracies, errors or omissions within the website, materials, publications, documents or any other reference.

TheSignChef.com provides no warranty for the information contained in this website, either expressed or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose. As the user of this website, you hereby acknowledge and agree that it is your sole responsibility to make sure that your order meets your needs. Please bear in mind, TheSignChef.com cannot accept responsibility for any orders of any products or services you place which do not fit your needs. Since TheSignChef.com produces customized, made-to-order products designed to match the unique needs of each customer, TheSignChef.com is unable to accept returns because made-to-order products cannot be placed into inventory for resale.

Therefore, TheSignChef.com has no choice but to declare that all sales are final. There are no refunds for any orders which have been produced in accordance to the specifications of the order. Customers hereby waive all rights to reverse credit card charges or stop payment on a check for any and all orders.

GENERAL

Section titles are for convenience only and have no legal or contractual effect.

You agree that no agency relationship, joint venture or partnership exists between you and TheSignChef.com as a result of this agreement or use of this website.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement (and any other guarantees, terms and conditions referenced herein) constitutes the entire agreement between you and TheSignChef.com with respect to this website and supersedes all prior or contemporaneous communications and proposals whether electronic, oral or written between you and TheSignChef.com with respect to the website.

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon, or relating to, this agreement to the same extent and are subject to the same conditions as other business documents and records originally generated and maintained in printed form.

TheSignChef.com reserves the right to limit quantities of items purchased by each customer. TheSignChef.com also reserves the right to refuse or cancel orders. In the event a product is discontinued or an order is refused or canceled, the customer will be entitled to a full refund. These guarantees, terms and conditions are subject to change at any time without notice because this information is readily accessible via an Internet connection 24 hours a day, 365 days a year.

Due to the custom nature of our products and the time involved to produce and ship orders, there is a $125 total order minimum.

GDPR ( General Data Protection Regulation )

ATTENTION: EUROPEAN CITIZENS, RESIDENTS OR ANY OTHER ENTITY SUBJECT TO THE EUROPEAN GENERAL DATA PROTECTION REGULATION (EU GDPR).

AS A RESULT OF THE FINANCIAL LIABILITY CREATED BY THE EUROPEAN GENERAL DATA PROTECTION REGULATION (EU GDPR), IF YOU ARE A EUROPEAN CITIZEN, RESIDENT OR ANY OTHER ENTITY COVERED BY THIS REGULATION, YOU HEREBY EXPRESSLY AGREE NOT TO READ ANY INFORMATION OR UTILIZE THIS WEBSITE IN ANY MANNER. FURTHERMORE, YOU AGREE NOT TO PROVIDE ANY PERSONAL INFORMATION IN ANY WAY INCLUDING WEBSITE FORMS, QUOTE REQUEST FORMS, DESIGN REQUEST FORMS, LIVE CHAT, EMAIL, TELEPHONE, MAIL, COURIERS, HAND DELIVERIES, PONY EXPRESS OR THROUGH ANY SOCIAL MEDIA CHANNELS. YOU ALSO AGREE NOT TO MAKE ANY PURCHASES, EVER, OF ANY KIND FROM THESIGNCHEF.COM, INC., DUE TO THE CONSTRAINTS IMPOSED BY THE GDPR PRIVACY REQUIREMENTS.

PRIVACY POLICY

TheSignChef.com is committed to protecting your privacy on the Internet. TheSignChef.com promises that any personal information you share directly will NOT be used outside of normal business operations. TheSignChef.com uses customer information for the sole purpose of processing your order or contacting you if necessary. TheSignChef.com will NEVER sell this information to direct marketers. Any information received by TheSignChef.com is held with the utmost care and security. This website uses a secure server (SSL) to encrypt all of your personal information. None of the information stored on the secured server is accessible to third parties.

TheSignChef.com does offer the option of receiving special promotions and offers via e-mail when you set up your account. You may at any time contact support@thesignchef.com or 800.899.6272 to cancel this service. If you do not wish for your information to be processed online, you do have the option of placing an order over the phone by calling 800.899.6272.

SHIPPING POLICY

If your order is time sensitive, ask Customer Service for assistance. All products purchased from TheSignChef.com are delivered pursuant to a shipment contract with the carrier of its choosing.

Any sign order over $125 comes with free shipping. This does not apply to hardware and accessories.

Free shipping also covers all standard freight charges. However, you will be responsible for any additional freight fees (residential, lift gate, limited access, over-sized, over-length, special flatbed truck requirements, etc.) that apply to your delivery.

Any shipping damage should be reported at the time of delivery to the carrier and TheSignChef.com. Failure to note damaged packages or crates will void your claim to a free replacement.

RETURN POLICY

Due to the custom nature of signs and the fact that TheSignChef.com cannot place custom, made-to-order products back into inventory for resale. TheSignChef.com is unable to offer any refunds or credits for any products produced or shipped. You agree that all sales are final. It is entirely your responsibility, as the customer, to determine the applicability and/or fitness of any purchases made.

SignMagic™ Online Sign Design Center

All users of the SignMagic™ Online Sign Design Center agree that the design and final product serve as the final proof and layout unless indicated otherwise in the checkout process under “Special Instructions.”

COLORS

All users of SignMagic™ agree that the colors displayed on screen and used for designing signs are for illustration purposes only, will vary in appearance and shades, and are clearly not the actual final colors. If the shade of a particular color is critically important, TheSignChef.com can ship you a color chart so you can see the actual final color that will be used for your sign. For special orders, TheSignChef.com can come very close to matching hundreds of Pantone Matching System (PMS) colors. Please call Customer Service at 800.899.6272 for assistance.

All users of SignMagic™ agree and accept that designing and purchasing any product using any online color chart related to TheSignChef.com’s services will look somewhat different than the actual final product since colors specified in the software will vary in appearance and shade due to monitor display settings and material (vinyl, paint, wood, aluminum, etc.).

In a case where the customer orders and receives a sign and the color is completely different from what they ordered (example: red instead of blue, not just a different shade of blue), the customer may, of course, request a corrected sign.

CANCELLATION POLICY

Upon your written request, TheSignChef.com will use reasonable efforts to cancel or change your order prior to production.

If an order is canceled before sign production begins, a cancellation fee up to $150 will be incurred. Any canceled orders are subject to a credit card processing fee up to 6%. Time allocated for proofs and artwork generated by TheSignChef.com’s graphic designer will be charged at a standard hourly rate and is non-refundable. An order cannot be canceled if sign production has begun. However, at your written request, TheSignChef.com can prevent shipment. You will be charged for the full amount of the order, minus shipping.

If an order is changed prior to production, additional charges including, but not limited to, artwork, quantity and shipping may apply. If an order is canceled before artwork and/or sign production starts, a cancellation fee of $50 will be incurred plus any related artwork and proofing charges at the rate of $145 per hour.

Funds held after 90 days can only be used as store credit and are not eligible for a refund. Store credits expire after twelve (12) months. There are no cash refunds beyond 90 days.

Coupons have no cash value.

INTELLECTUAL PROPERTY RIGHTS

TheSignChef.com believes strongly in protecting intellectual property rights online. TheSignChef.com’s online store welcomes users to buy signs and related products; its SignMagic™ software enables users to design signs. When users of these services sign-up, they agree not to infringe on corporate logos, trademarks, trade names, service marks or copyrights owned or claimed by another. In addition, each time a user uploads a design to TheSignChef.com’s website, they are agreeing that no copyrighted material may be placed on the website by anyone without the permission of the copyright owner or persons authorized by the copyright owner to grant permission. The user takes full responsibility for any violations. TheSignChef.com reserves the right to refuse to accept orders from customers believed to have infringed or violated the intellectual property rights of others.

From time to time, users may violate this agreement without TheSignChef.com’s knowledge. However, TheSignChef.com works diligently to prevent such violations. Customer Service audits designs daily and will cancel any order deemed to be in violation of this agreement.

If you believe your intellectual property has been violated, please contact Customer Service right away with the subject or object of the violation. TheSignChef.com will promptly act to address such violations.

OFFENSIVE or DEMEANING MATERIALS

You agree not to use TheSignChef.com’s services to create any material that is unlawful, harmful, threatening, abusive, harassing, tortuous, defamatory, vulgar, obscene, libelous, invasive of another’s privacy or hateful; racially, ethnically or otherwise objectionable; or infringes on any patent, trademark, trade secret, copyright or other proprietary rights of any third party. The content of TheSignChef.com and related services are intended for professional business use and other related uses. TheSignChef.com recognizes that the definition of "offensive" and "demeaning" will vary. Therefore, TheSignChef.com reserves the right to refuse any order it deems to be offensive or demeaning. This policy is meant to curtail abuses within the SignMagic™ Online Sign Design Center software. It is TheSignChef.com’s sole discretion to reject any order it considers libelous, defamatory, obscene or profane (according to standards established by the FCC); portraying irresponsible use of alcohol or other substances; advocating persecution based on gender, age, race, disability or national origin; containing explicit sexual content; or is otherwise inappropriate for TheSignChef.com production. Designs that do not meet this policy will be removed and/or orders canceled. Most notably, TheSignChef.com will not print obscene words or “pornographic” images. Nude images considered to be a form of “art,” at the sole discretion of TheSignChef.com, may be acceptable. TheSignChef.com will cancel orders and not be responsible for design commissions that violate the intent of these statements.

INDEMNITY

By using this website, you agree to indemnify, defend and hold TheSignChef.com harmless from and against any and all liability, claims, costs and expenses alleging or resulting from your use of the website in violation or breach of this agreement. By submitting an order to TheSignChef.com, you agree to defend, indemnify and hold us harmless from and against any and all liability, claims, costs and expenses (including reasonable legal fees and expenses) in any action by any third party claiming that you infringed such third party’s intellectual property rights. All content on this website including, but not limited to, the arrangement and assembly of the website, text, graphics, logos, button icons, images and software (collectively "content") is protected by Federal Copyright Law and may not be used without the express permission of TheSignChef.com. This website and its content may be used only to design and order products from TheSignChef.com or its authorized dealers. Any other use including, but not limited to, reproduction, modification, distribution, redistribution, publication or republication of any or all of the content on this website is strictly prohibited. The content, this website or any portion of this website may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any purpose, commercial or otherwise, that is not expressly permitted by TheSignChef.com in writing.

PERSONAL USE LIMITATION

This website is for your private use only. The content and software on this website may only be used as a shopping resource. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any content, information, software, products or services obtained from this website.

SALES TAXES and DUTIES

TheSignChef.com shall automatically charge and withhold the applicable sales tax for orders from the State of South Carolina. Customers from any other state or country shall be solely responsible for all other taxes, use tax, duties and related charges applicable in their jurisdiction.

JURISDICTION and VENUE

TheSignChef.com controls this website from its office in North Charleston, South Carolina within the United States. By using this website, you agree that any legal action brought against TheSignChef.com shall be governed by the laws of the State of South Carolina without regard to its conflict of laws principles. By using this website, you agree that the sole jurisdiction and venue for any litigation arising from your use of this website shall be an appropriate United States federal or South Carolina state court located in Charleston County, South Carolina, United States. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions including, without limitation, this paragraph.

TERMINATION

These terms and conditions are effective until terminated by either party. If you no longer agree to be bound by these terms and conditions, you must cease use of this website. If at any time after such termination you return to the website, your reuse of the website will constitute a re-acceptance of the agreement. You agree that TheSignChef.com shall not be liable to you or any third party for any termination of your access to the website.

*Replacement vinyl letters and logos must be ordered within 45 days of receiving original letters and logos. Goof-Proof Replacement Guarantee does not include perforated window graphics.